MAS platforms as an enabler of enterprise mobilisation: the state of the art

One of the main application areas for multi-agent systems technology is enterprise mobilization, wherein the main business process actors are nomadic workers. An agent's autonomy, sociality and intelligence are highly prized features when it comes to supporting those mobile workers who are geographically isolated from the main knowledge source (i.e. the corporate Intranet) and are frequently moving from one location to another. Based on experience gained from two field trials of applications (built using for multi-agent systems technology and running on lightweight handheld devices) that support mobile business processes for telecommunications service provisioning and maintenance, this paper proposes desirable metrics for any multi-agent systems platform intended for enterprise mobilisation use. These metrics are then used to compare a number of existing multi-agent systems platforms, and based on the results, this paper identifies some areas for improvement.