Understanding requirements in enterprise systems projects

Due to the generality and complexity of enterprise systems, they are challenging to implement and deploy successfully in organizations. Many of these problems are rooted in the way requirements are analysed and negotiated among the stakeholders. Critical success factors have been used as guidelines for enterprise systems projects, but their applicability depends on the context and the goals and scopes of the projects. We propose a model that explains the success of the requirements engineering process in terms of the project's ability to balance various concerns. This model defines a number of indicators that may expose unbalanced requirements and clarify the use of critical success factors in enterprise systems projects.