Managing knowledge in enterprise resource planning (ERP) implementation

Knowledge does not usually command significant value until it is embedded in products or processes. One approach to study how knowledge creates value to organizations is the assessment of knowledge management in value chain activities. Technology development activity is one of supportive activity that creates value to firms by improving product quality and production techniques. The purpose of this study is to investigate how knowledge creates value to organizations through implementing IT solutions. ERP implementation is used as a sample to investigate the contributions of knowledge management to an organization's performance. Research was carried out in two stages. The first stage is to develop a complete view of ERP management life cycle covering implementation framework. The second stage is to investigate practices of managing knowledge through the developed implementation framework.