The impact of facial recognition systems on business practices within an operational setting

We concentrate on investigations designed to assess the impact of facial recognition systems (FRS) on human factors considerations and business practices within an operational setting. Following a brief introduction to FRS technology, modes of operation and the human factors influence on these systems, a description of the methodologies used are provided (including baseline interviews, process mapping and operational assessment considerations). Response evaluation and usability issues are discussed in relation to FRS control staff, apprehension of staff, communications issues and the ability of FRS to integrate with current business practices.