A critical analysis of Zambia's e-govemment adoption

E-government is the harnessing of information and communication technologies in government service delivery system aimed at enhancing government efficiency, effectiveness, accountability and empowering citizens. This paper examines the progress made in e-government adoption in Zambia using document study approach and the International Telecommunications Union's e-Government Implementation Toolkit as theoretical lens for deriving four themes for the inquiry: ICT infrastructure, policy, governance and outreach. In analyzing the progress made, comparisons are made to other SADC member-countries and world-leaders in e-government. Findings draw attention to key success areas as well as lacking areas requiring immediate attention for progressing e-government agendas in Zambia.