Software agents in support of a taxi corporation

Management of a fleet of cars for hire (e.g. taxis) involves number of issues that should be solved to provide high quality service to the customers, while keeping drivers “happy”. In this paper we show how a software agent system can be used to solve some of them and, potentially, improve both customer service and driver experience. We discuss the design and implementation of the system and illustrate (through a simulation) how application of the system supports fleet management and facilitates better driver workload balance / pay.