Elicitation technique selection: how do experts do it?
Hickey, A.M.; Davis, A.M.
Requirements Engineering Conference, 2003. Proceedings. 11th IEEE International
Volume , Issue , 8-12 Sept. 2003 Page(s): 169 - 178
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Summary: Requirements elicitation techniques are methods used by analysts to determine the needs of customers and users, so that systems can be built with a high probability of satisfying those needs. Analysts with extensive experience seem to be more successful than less experienced analysts in uncovering the user needs. Less experienced analysts often select a technique based on one of two reasons: (a) it is the only one they know, or (b) they think that a technique that worked well last time must surely be appropriate this time. We present the results of in-depth interviews with some of the world's most experienced analysts. These results demonstrate how they select elicitation techniques based on a variety of situational assessments.

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