IEEE Xplore - Login

Cart | Sitemap | Help

Login


	BROWSE	SEARCH	IEEE XPLORE GUIDE	SUPPORT


Article Information

Improving the Usability of E-Commerce Applications using Business Processes Ying Zou; Qi Zhang; Xulin Zhao Software Engineering, IEEE Transactions on Volume 33, Issue 12, Dec. 2007 Page(s):837 - 855 Digital Object Identifier 10.1109/TSE.2007.70709 Summary:E-commerce applications automate many daily business activities. Users interact with e-commerce applications through menu-driven User Interface (Ul) components such as toolbars, dialogs, and windows. However, the tremendous number of functionalities may overwhelm the users. Users struggle to locate the appropriate Ul components to accomplish the tasks required by business processes. In this paper, we enhance e-commerce applications by improving their usability using the knowledge embedded in business process definitions. Our improved application provides contextual information to fulfill each business task. The improved application guides users through the various tasks in a step-by-step fashion. Through a controlled experiment, we demonstrate that our improved application offers a better usability experience for novice users by giving them more guidance and reducing the time needed to locate the next Ul component in a complex Ul. » View citation and abstract



IEEE Members

Log in by entering your IEEE Web Account Username and Password. IEEE Communications Society members: If you subscribe to the IEEE Electronic Periodicals Package or IEEE Electronic Periodicals Package Plus, you must access your subscription at www.comsoc.org.



Users at Subscribing Institutions

Check with your librarian, information professional, or system manager to determine if you need to log in. Please complete the online Technical Support Form if you need assistance.



Already Purchased This Article?

Select the Purchase History link to access the document. You will have 5 Days after purchase to access the Full Text PDF. Please complete the online Technical Support Form if you need assistance.



Guests

• Search and access Abstract records free of charge • Register for table of contents alerts • Purchase Full Text PDF documents » Learn more about subscription options or how to become an IEEE Member.

You are not logged in.

Username

Password

» Forgot your password?

Please remember to log out when you have finished your session.

You must log in to access:
• Advanced or Author Search
• CrossRef Search
• AbstractPlus Records
• Full Text PDF
• Full Text HTML

Access this document

» Buy this document now

» Learn more about

subscription options

» Learn more about

purchasing articles

and standards

Learn more about IEEE Subscriptions

Help Contact Us Privacy & Security IEEE.org